For example, to get help with an employee login issue, we had to answer multiple questions and go to several links—and then were told to talk to our company’s HR support. The software is relatively easy to use, although it has a slightly steep learning curve mainly because of its many features. Its interface is generally user-friendly but some features are hard to find or difficult to navigate, such as payroll reports. A reviewer shared that “payroll is a mess,” especially if you have to give bonuses or have special deductions. We looked for automatic payroll runs, direct deposits, paper check options, W-2 reporting, and payroll tax processing (federal, state, and local taxes).
- Customer service and their knowledge to help fix issues is nonexistent.
- Both of these tools, however, are paid add-ons, pulling down ADP’s score for this criterion.
- Plan to set aside the majority of your afternoon of you need to call for help.
- We also ensure all reviews are published without moderation.
In addition to having helpful features like how-to guides, dedicated representatives, and customer support options, we looked at user reviews from third-party sites like G2 and Capterra. Then, we averaged the ratings on a 5-star scale, wherein an average of 4+ stars is ideal. ADP TotalSource provides small to midsize businesses https://adprun.net/adp-prepaid-mastercard-for-parking-and-transit/ (SMBs) with hire-to-retire HR services, compliance assistance, and complete payroll administration. Certified by the IRS and the Employer Services Assurance Corporation (ESAC), it’s a solid PEO with a strong reputation. In our evaluation of the best PEO companies, ADP TotalSource earned an overall score of 4.12 out of 5.
Help your people make the most of their benefits
There’s always an “update” for the app but the issue still remains. I know ADP is aware of it because other co workers have called and complained to to which they respond with a corporate response like “please understand that xyz”. Fix the issue or give up your contracts with companies you can’t handle. Gotta be a big dog to play with the big dogs.
- I know ADP is aware of it because other co workers have called and complained to to which they respond with a corporate response like “please understand that xyz”.
- Depending on the type of FSA, employees can pay for certain medical expenses and/or dependent care expenses tax-free, through payroll deductions.
- ADP TotalSource is an all-inclusive package of payroll and HR solutions, which means you get plenty of value for your money.
- You can also track your employees’ performance within the system.
They are only ok if you never need customer service. If you do, you’re going to be calling to some rando in the Philippines who usually cannot solve your problem. All the real reps in the US are reserved for people who pay extra money and even then you frequently will still get rerouted to the overseas call center.
ADP Reviews
Overview information for the ADP Commuter Benefits Program, including the benefits of participation, how to plan your contributions, types of expense accounts, and more. We use dedicated people and clever technology to safeguard our platform. Nothing on this app works as soon as I start calculating deductions. Mainly because my employer said it is mandatory that I use this app.
These accounts offer a triple tax benefit
This criterion looks at how well the providers worked for the needs of small businesses, especially those on a budget. We looked for providers with transparent pricing, zero setup fees, and charges on a per-employee basis. If you’re unsure what a PEO can do to help your businesses, read our What is a PEO article to understand how it works and the benefits of partnering with one. ADP Perks at Work currently only features offers for the US. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation.
There are NO people to speak to for help!
Enrolling my husband as an employee, not Employer. Then, they take advantage of new businesses lack of knowledge by selecting the high cost plans. Next after stopping the automatic withdrawals for 401K on our ADP account, they then bill you. They are money hungry, not for businesses, but for them.
Be confident in your HRA plan design
Many users who left positive ADP TotalSource reviews online appreciate its reliable customer support, adding that the account specialists assigned to them have been very helpful. Several also like that they have access to a wide range of solutions, from employee onboarding and payroll to employee benefits and compliance tracking. For those needing expert assistance handling day-to-day HR processes, ADP TotalSource has all the necessary tools to manage hiring, payroll, benefits, and workplace safety.
They get instant access to funds through the Beniversal Card, reducing reimbursement wait time. As part of ADP’s PEO services, you get a dedicated team of HR experts who advise you on HR, payroll, benefits, and compliance issues. ADP TotalSource has helpful workforce management tools apart from payroll. With it, you can manage your recruiting process conveniently and track applicants in all stages of the process. It even has performance and learning management tools to help you determine learning gaps so that you can produce custom learning materials. You can also track your employees’ performance within the system.
You also get a dedicated payroll specialist you can contact if you have questions or pay processing concerns. In addition to providing expert advice, your payroll specialist will help manage taxes and wage garnishments for you. ADP TotalSource takes care of employee benefits, such as administering the programs, deducting the costs from payroll, and ensuring compliance.
A Health Reimbursement Account (HRA) is an employer-funded account designed to assist employees in paying for certain out-of-pocket medical expenses. For this ADP TotalSource review article, we looked at the HR services, payroll and benefits solutions, and compliance assistance that it offers. The cost of PEO services is also an important factor, including its certification status with ESAC and the IRS. We also considered ease of use, customer support options, and user reviews. Then, we rated each function on a 5-star scale. ADP TotalSource serves SMBs employing fewer than 1,000 people that need full-service HR and payroll support.
It evaluates your benefits each year against your competitors and recommends changes to keep your benefits program attractive to employees and potential hires. ADP TotalSource’s pricing information isn’t published on its website—and this is typical of most PEO services (Justworks being an exception). It offers custom pricing, and in determining the total ADP TotalSource cost, the provider considers your geographic location and the features selected. The representative we spoke with said its monthly fees start at around $85 per employee.